Covid-19 Protective Measures

Cancellation conditions winter 2021/2022

• 2 month up to 1 month before the arrival date: we charge 40% of the total price of the package.
• 1 month up to 1 week before the arrival date: we charge 70% of the total price of the package.
• In the last week prior to the arrival date: we charge 90% of the total price of the package.
• We charge the entire booked package price for no-shows and early departures.

OUR GUARANTEE - ADJUSTMENT OF THE CANCELLATION CONDITIONS

We, as a hotel, are of course accommodating according to the respective situation. Our cancellation conditions will be adjusted to the Covid-19 situation in the respective period. If the respective government issues travel warnings for Ischgl/Tyrol with subsequent obligatory quarantine after an Ischgl holiday, a free rebooking is possible up to 5 days before arrival. Only the failure to start a journey due to subjective feelings (fear, caution or similar) does not justify a refund on the part of the hotel.

We recommend TO secure A trip cancellation insurance

As intervening factors can always occur, and you may not be able to begin your holiday as planned, we recommend to you taking out travel insurance: www.europaeische.at
Also valid for cancellation cases in connection with COVID-19. You will find further information here.

1. INSURANCE WITH THE BOOKING
In every offer we send you, you will find our booking button after the room listing. By clicking on this button, you will find a list of the deposit as well as the possibility to take out travel insurance. Directly you will also find the necessary information especially for Covid-19.

2. INSURANCE AFTER THE BOOKING

Feel free to take out retrospective travel insurance here via the following link: Europäische Reiseversicherung. Kindly note that after taking out the travel insurance, you are only insured after 10 days.

The 3 Do's for a safe holiday
TESTED, RECOVERED, VACCINATED

In order to ensure a safe stay for all our guests at Alpvita, it is obligatory to be categorised in one of the so-called '3 Do's'. Children up to the age of 12 do not need any proof of this. 

Here's how the regulation looks in detail:

Tested

• Negative PCR tests (maximum 72 hours old) - chargeable at the doctor
• Antigen tests (maximum 48 hours old) - free of charge in a test street in Tyrol, chargeable at the doctor/pharmacy
• Antigen self-tests with digital solution (maximum 24 hours old)
• Antigen self-test under the supervision of our reception staff (maximum 24 hours old). This test must be taken immediately upon entering our hotel. (Subject to change without notice - no guarantee yet that we will be able testing during the winter season as well).
• For children (from 12 years), school tests are to be recognised as entry tests. 

Recovery

• Medical confirmation of an infection that has occurred in the last six months and has currently expired. 
• Proof of neutralising antibodies, which must not be older than three months. 

Vaccinated 

• Proof of second vaccination which must not have taken place more than 360 days  previously.
• Vaccination from the 22nd day after vaccination in the case of vaccines for which only one vaccination is intended, whereby this must not have taken place more than 9 months previously

In principle, the general rule applies
(THE STAGES DESCRIBED ARE LISTED ABOVE)
 

Accommodations, food service and catering

• Stage 1: Guests must show a valid negative test result, proof of vaccination or proof of recovery. Antigen tests are valid for 24 hours.
• From level 2: Antigen tests with self-collection ("living room tests") are no longer permitted as proof of entry.
• If stage 3 comes into force, antigen tests (such as test lanes or pharmacies) will also no longer be valid as proof of entry. Then only a valid negative PCR test result, proof of vaccination or proof of recovery will be valid as proof of entry.

Cable cars - Skiing

• Level 1 to 3: Visitors to cable car operations are required to wear an FFP2 mask.
• From the start of the season (November), introduction of the 3-Do rule: 3-Do proof is to be checked when tickets are sold. A practicable implementation for operators and visitors is currently being worked on (for example, coupling the online sale of tickets for an automated check).
• Visitors must always carry the valid 3-Do certificate and show it during random checks.
• The obligation to wear an FFP2 mask remains.

• Breathe easy at last - From 1st July, the obligation to wear mouth and nose protection in the catering industry will be waived.
• Mouth and nose protection is currently only mandatory in public transport (cable cars, buses), supermarkets and at the doctor. 
• For our hotel it is certain that all our employees can show a 'vaccinated', 'recovered' or 'tested' at any time.
• Our understanding of cleanliness requires comprehensive basic cleaning and disinfection with proven virucidal effectiveness. 
• Contact surfaces are regularly disinfected.  
• A minimum distance of 0,5 metres is to be maintained in all areas and, if necessary, limited by a number of persons adapted to the space. 
• The possibility of hand disinfection is guaranteed in all public areas.
• Individual notices politely point out rules of conduct per area.
• All employees adhere to our strict Corona house rules for employees.
• All staff members are sustainably trained in their field of activity and are informed about changes on a daily basis.

All areas of our wellness area are scrupulously cleaned and open.
Coronaviruses do not survive at high temperatures or in chlorinated water.

• We kindly ask you to keep the minimum distance of 0,5 metres and the maximum number of persons in the whole sauna- and wellness area and to wash and disinfect your hands regularly.
• The use of the loungers is only permitted with the use of a bath towel.

We are always available to answer your questions, whether before, during or after your stay.

• Travel comfortably by car or train, but please inform yourself in advance about any border closures or country-specific regulations. 
• If you feel ill in any way, please stay at home.
• We ask for your understanding that we cannot always accommodate special room requests at this time.
• Our warm welcome applies even without a handshake, because Tyrolean cordiality puts a smile on your face even through a mouth-nose guard! 

After relaxing days with us at the Hotel Alpvita Piz Tasna, we kindly ask you to settle your bill without cash if possible.

• To avoid longer waiting times and crowds, you are welcome to settle your bill the evening before your departure. 
• We kindly ask you to observe all hygiene rules and the minimum distance even after check-out.