Covid-19 Protective Measures

Cancellation conditions summer 2021

• Up to 5 days prior to arrival: cancellation or rebooking is possible at any time and free of charge.
• Less than 5 days prior to arrival: we charge 40% of the total price of the package.
• We charge the entire booked package price for no-shows and early departures.

Cancellation conditions winter 2021/2022

• Up to 1 month before the arrival date: we charge 40% of the total price of the package.
• Up to 1 week before the arrival date: we charge 70% of the total price of the package.
• In the last week prior to the arrival date: we charge 90% of the total price of the package.
• We charge the entire booked package price for no-shows and early departures.

POSSIBLE MODIFICATIONS OF THE CANCELLATION CONDITIONS

Our cancellation conditions reflect the Covid-19 situation in the respective period. If there is a travel warning for Tyrol, it is generally possible to rebook free of charge up to 7 days prior to arrival.

We recommend that you secure trip cancellation insurance.

As intervening factors can always occur, and you may not be able to begin your holiday as planned, we recommend to you taking out travel insurance: www.europaeische.at
Also valid for cancellation cases in connection with COVID-19. You will find further information here.

After booking

Feel free to take out retrospective travel insurance here via the following link: Europäische Reiseversicherung. Kindly note that after taking out the travel insurance, you are only insured after 10 days.

The 3 Do's for a safe holiday
TESTED, RECOVERED, VACCINATED

In order to ensure a safe stay for all our guests at Alpvita, it is obligatory to be categorised in one of the so-called '3 Do's'. Children up to the age of 12 do not need any proof of this. 

Here's how the regulation looks in detail:

Tested

• Negative PCR tests (maximum 72 hours old - valid for 3 days) - chargeable at the doctor
• Antigen tests (maximum 48 hours old - validity 2 days) - free of charge in a test street in Tyrol, chargeable at the doctor/pharmacy
• Antigen self-tests with digital solution (maximum 24 hours old - validity 1 day)
• Antigen self-test under the supervision of our reception staff (maximum 48 hours old - validity 2 days). This test must be taken immediately upon entering our hotel. Self-testing is expected to be free of charge at the reception. (Subject to change without notice).
• For children (from 12 years), school tests are to be recognised as entry tests. 

Recovery

• Medical confirmation of an infection that has occurred in the last six months and has currently expired. 
• Proof of neutralising antibodies, which must not be older than three months. 

Vaccinated 

• Proof of first vaccination from the 22nd day onwards, not more than 3 months old.
• Second vaccination, which must not have taken place more than 9 months previously.
• Vaccination from the 22nd day after vaccination in the case of vaccines for which only one vaccination is intended, whereby this must not have taken place more than 9 months previously

• Breathe easy at last - From 1st July, the obligation to wear mouth and nose protection in the catering industry will be waived.
• Mouth and nose protection is currently only mandatory in public transport (cable cars, buses) and in trade. 
• It is a matter of course for our hotel that all our employees are regularly tested.
• Our understanding of cleanliness requires comprehensive basic cleaning and disinfection with proven virucidal effectiveness. 
• Contact surfaces are regularly disinfected.  
• A minimum distance of 0,5 metres is to be maintained in all areas and, if necessary, limited by a number of persons adapted to the space. 
• The possibility of hand disinfection is guaranteed in all public areas.
• Individual notices politely point out rules of conduct per area.
• All employees wear mandatory mouth/nose protection and adhere to our strict Corona house rules for employees.
• All staff members are sustainably trained in their field of activity and are informed about changes on a daily basis.

We are always available to answer your questions, whether before, during or after your stay.

• Travel comfortably by car or train, but please inform yourself in advance about any border closures or country-specific regulations. 
• If you feel ill in any way, please stay at home.
• We ask for your understanding that we cannot always accommodate special room requests at this time.
• Our warm welcome applies even without a handshake, because Tyrolean cordiality puts a smile on your face even through a mouth-nose guard! 

We give the highest priority to cleanliness in all areas of the hotel.
Your room will be ready for you following thorough cleaning and disinfection, which is why we kindly ask you to leave the room while it is being cleaned.

All areas of our wellness area are scrupulously cleaned. Coronaviruses do not survive at high temperatures or in chlorinated water.

• We kindly ask you to keep the minimum distance of 0,5 metres and the maximum number of persons in the sauna area and to wash and disinfect your hands regularly.
• FFP2 mouth and nose protection is compulsory in our Alpvita Spa. Except for wet rooms such as showers, swimming pool and saunas. 
• The use of the loungers is only permitted with the use of a bath towel.
• There is also a maximum number of people in the water to maintain the minimum distance of 2 metres.
• Our steam bath remains out of service for the time being for hygiene reasons.

OUR FITNESS ONLY FOR YOU
If you would like to work out in our fitness room, please let us know at reception so that we can reserve the fitness room for you or, if possible, make it available to you directly. 

After relaxing days with us at the Hotel Alpvita Piz Tasna, we kindly ask you to settle your bill without cash if possible.

• To avoid longer waiting times and crowds, you are welcome to settle your bill the evening before your departure. 
• We kindly ask you to observe all hygiene rules and the minimum distance even after check-out.