FAQ's & booking information

Cancellations must be made in writing or by e-mail and will be confirmed by us.

Here are the cancellation conditions for winter 2024/2025:

• Up to 2 months before arrival: Cancellation possible free of charge
• 2 months to 1 month before arrival: 40% of the arrangement price
• 1 month to 1 week before arrival: 70% of the arrangement price
• In the last week before arrival: 90% of the arrangement price
• In case of no-show or early departure: Total arrangement price

And for the summer of 2025:

• Up to 3 weeks before arrival: Cancellation possible free of charge
• 3 weeks to 1 week before arrival: 40% of the arrangement price
• In the last week before arrival: 90% of the arrangement price
• In case of no-show or early departure: Total arrangement price

We recommend travel cancellation insurance

As something can always come up and you may not be able to start your holiday as planned, we recommend that you take out travel insurance: Europäische Reiseversicherung

1. INSURANCE WITH THE BOOKING
In every offer we send you, you will find our booking button after the room listing. By clicking on this button, you will find a list of the deposit as well as the possibility to take out travel insurance. Directly you will also find the necessary information especially for Covid-19.

2. INSURANCE AFTER THE BOOKING
Feel free to take out retrospective travel insurance here via the following link: Europäische Reiseversicherung. Kindly note that after taking out the travel insurance, you are only insured after 10 days.

Our bedrooms are specially equipped for allergy sufferers and our kitchen is also happy to accommodate you. Just let us know in good time.

Your bedroom will be waiting for you from 3 p.m. at the latest on the day of arrival and will be all yours until 10 a.m. on the day of departure. If you arrive after 6 pm, please let us know.
Extras after check-out at 10 am are no longer included in the price.

Volksbank Tirol AG
Account holder: Salner - Hotel Piz Tasna GmbH
IBAN: AT02 4239 0005 2003 3094
BIC: VBOEATWWINN

For children staying in their parents' bedroom with two full-paying adults, the prize/reduction is as follows:

• Up to 1 year: € 10.00 per night
• 1 - 3 years: 30,00 € per night
• 4 - 7 years: 50% discount on the normal price
• 8 - 11 years: 30% discount on the normal price
• 12 - 15 years: 25% discount on the normal price
• From 16 years: 10% discount on the normal price

Your booking becomes binding as soon as we receive a deposit of 40% of the total booking amount by debit/credit card or bank transfer.

As soon as we have received the deposit, your booking is firmly reserved for you. Please note that deposits may be retained as a cancellation fee.

We have an EV charging station right in front of our hotel where you’re welcome to park while your car charges. Any costs will be conveniently added to your room account. :)

We love animals - and absolutely understand that you would like to have your pet with you everywhere. Nevertheless, we ask for your understanding that due to our upcoming renovations, we will not be accommodating pets in our hotel with immediate effect.

The prices quoted are in EURO and are per person per day. The local tax of € 4.00 per person and day (from 15 years) is not included in the price and will be charged on site.

Free Wi-Fi is available throughout the hotel.

Late check-out is possible on request at reception. We charge 40% of the room price for departures up to 2.00 pm, 50% of the room price up to 6.00 pm and the full room price from 6.00 pm.

You can easily update or complete your details online. You will find the link to do this in your booking confirmation, in an email that we will send you before your arrival.

We won't leave your car out in the rain. :)
You can park it during your stay in our village garage, in the village centre next to the tourist office (Dorfstr. 26). The garage is only a 2-minute drive from the hotel and you can get back to us through the pedestrian zone. We would also like to point out that we only provide 1 parking space per room free of charge.

Please note that fees will be charged for card payment refunds.

For stays of up to 3 days we charge a surcharge of € 10.00 per person per day.

If you use a double room or a suite on your own, we will reduce the price for the second bed by € 15.00 per day.

Our hotel is a non-smoking hotel. We ask you not to smoke in the entire hotel area, apart from the room balcony and the outdoor area.

Appointments must be cancelled at least 1 day in advance, otherwise we will charge 80% of the treatment price.

To avoid waiting times, you are welcome to pay your bill at our reception the evening before your departure. We accept VISA card, MasterCard, EC-Card or cash.

The provisions of the Austrian Hotel Contract Law (AGBH).

If you have a vegan or other individual dietary preference, please let us know at the time of booking or at least a few days before check-in so that we can make the necessary arrangements.

Please note that there is a small surcharge for special dietary requirements. This surcharge covers the cost of purchasing special products as well as the extra effort required to prepare your meals. We strive to offer a variety of delicious options to ensure that your stay with us is enjoyable and satisfying.

For further information or special requests, please contact our reception team.