FAQ's & booking information

You’ll be staying in a central yet pleasantly quiet location. You can reach the gondola in just a few minutes via the village tunnel – and best of all, the run down to the valley starts right behind our hotel, so you can ski almost right up to the door after a day on the slopes.

We won’t leave your car out in the rain. :)
You can park it in our 2.10-metre-high village garage during your stay; it’s located in the village centre next to the tourist office (Dorfstr. 26). The garage is just a 2-minute drive from the hotel, and you can walk back to us through the pedestrian zone. We would also like to point out that we provide only 1 free parking space per room. At check-in, you will receive a parking ticket for entry and exit in exchange for a deposit.

Please note that we do not allow pets in our hotel.

Yes, that’s possible at any time. You’re welcome to get changed before check-in and freshen up with us again after a day’s skiing. You can leave your luggage with us at any time, allowing you to enjoy your arrival or departure day in complete relaxation.

Yes – our spa is the perfect place to unwind after an active day. You’ll find an indoor pool, a variety of saunas and steam rooms, cosy relaxation areas and a small vitamin bar – all included in the price, of course. Massages can also be booked by appointment.

Your day with us begins with a lovingly prepared breakfast buffet, and in the afternoon you can enjoy our Paznaun Marend – both included in the price.

Half-board? We don’t offer it in the traditional sense – but you’ll still enjoy plenty of delicious food with greater flexibility. :) Dinner isn’t included in the room rate – but you’re always welcome to treat yourself to a culinary delight in our lovingly run dining room in the evening – tailored to your taste and schedule.

Yes, we have our own ski and boot room with heated ski boot racks – so you can hit the slopes every morning warm and fully prepared.

Yes, you can easily buy your ski pass from us at reception, saving you the hassle of queuing at the valley station.

Yes, our house is in a pleasantly quiet yet central location. This means you can retreat and relax whenever you like – yet still be right in the thick of things in just a few minutes.

Absolutely. In summer, Ischgl is quieter, more spacious and perfect for anyone who wants to enjoy the great outdoors. As a direct booker, you’ll receive the Silvretta Card Premium as part of your stay – which includes a wide range of benefits in the region.

Yes, free Wi-Fi is available throughout the hotel – although we do think that some offline time can be just as valuable when you’re on holiday.

We’d be delighted to help. Whether you’re vegetarian, have food intolerances or have any special requests – just let us know in advance. We do charge a small surcharge for special products.

We have an electric charging station right outside our hotel, where you can conveniently charge your car and park it at the same time. We’ll simply add the cost to your room bill. :)

Yes, the nearest bus stop is just a few minutes’ walk away. This makes it really easy to get to the mountain railways and the town centre – even without a car.

For anyone who values a personal atmosphere and wants to plan their holiday flexibly. Whether you’re a couple, a family or a group of friends – everyone looking for a relaxing break in the mountains is welcome here.

Perhaps it’s the blend of warmth, freedom and little touches. Not a rigid concept, but a place where you can spend your holiday exactly as it feels right for you – uncomplicated, personal and with a keen sense of what really matters.

On the day of arrival, your room will be ready from 3 pm. On the day of departure, you must vacate the room by 10 am. Late check-out is available on request at reception. For departures by 2.00 pm, we charge 40% of the room rate; for departures by 6.00 pm, we charge 50% of the room rate; and for departures after 6.00 pm, the full room rate applies.

To avoid any delays, you are welcome to settle your bill at reception the evening before your departure. We accept cash, debit cards, and VISA or MasterCard.

Eure Stornierungen müssen schriftlich oder per E-Mail erfolgen und werden von uns bestätigt.
Hier sind die Stornobedingungen für den Winter 2025/2026:
•    Bis 2 Monate vor Ankunft: Kostenlose Stornierung möglich
•    2 Monate bis 1 Monat vor Ankunft: 40% des Arrangement Preises
•    1 Monat bis 1 Woche vor Ankunft: 70% des Arrangement Preises
•    In der letzten Woche vor Ankunft: 90% des Arrangement Preises
•    Bei Nichtanreise oder vorzeitiger Abreise: Gesamter Arrangement Preis
Und für den Sommer 2026:
•    Bis 3 Wochen vor Ankunft: Kostenlose Stornierung möglich
•    3 Wochen bis 1 Woche vor Ankunft: 40% des Arrangement Preises
•    In der letzten Woche vor Ankunft: 90% des Arrangement Preises
•    Bei Nichtanreise oder vorzeitiger Abreise: Gesamter Arrangement Preis
 

We recommend taking out travel cancellation insurance
As unforeseen circumstances can always arise and you may not be able to go on holiday as planned, we recommend that you take out travel insurance: Europäische Reiseversicherung

1. INSURANCE AT THE TIME OF BOOKING
In every quote we send you, you will find our booking button below the room list. When you click on this button, you will see the details of the deposit and the option to take out travel insurance.

2. INSURANCE AFTER BOOKING
You are welcome to take out travel insurance retrospectively via the following link: Europäische Reiseversicherung. Please note that you will only be covered 10 days after taking out the travel insurance.

Your booking becomes binding as soon as we receive a deposit of 60% of the total booking amount by debit/credit card or bank transfer.
Once we have received the deposit, your booking is firmly reserved for you. Please note that deposits may be retained as a cancellation fee. The balance is usually paid on site upon departure. You are also welcome to settle this the evening before.

Depending on when the cancellation is made, cancellation fees will apply in accordance with our terms and conditions. We therefore recommend that you take out travel insurance.

The discount for children staying in their parents’ room with two full-paying adults is as follows:
•    1–3 years: free of charge
•    4–7 years: 50% discount on the standard rate
•    8–11 years: 30% discount on the standard rate
•    12–15 years: 25% discount on the standard rate
•    16 years and over: 10% discount on the standard rate
Of course, we’re happy to provide cots and high chairs for you :).
 

During the winter season, we charge a surcharge of 10% of the room rate per person per night for short stays of up to 3 nights.

Volksbank Tirol AG
Account holder: Salner - Hotel Piz Tasna GmbH
IBAN: AT02 4239 0005 2003 3094
BIC: VBOEATWWINN

The prices quoted are in euros and are per person per day, inclusive of VAT and the Alpvita inclusive services. The local tourist tax of €4.00 per person per day (for guests aged 15 and over) is not included in the price and will be charged on site.
We are happy to accommodate your room preferences, but we cannot guarantee the reservation of specific rooms. Rooms may differ from the sketches.
The provisions of the Austrian Hotel Contract Law (AGBH) apply.